© 2022 Renewal By Andersen WA and ID. All rights reserved Privacy Policy
Renewal by Andersen of Seattle
Privacy Policy
Last
updated: January 1, 2020
At
Renewal
by Andersen of Seattle (the “Company”), we recognize that earning and retaining
your trust is one of the most important things we do as a business. Protecting
your privacy is a responsibility we take very seriously.
There
are two parts to this Privacy Policy.
The first part is an overall discussion to help you understand how the
Company collects, uses and seeks to safeguard the personal data you provide to
us on our websites, mobile applications, via email, texting or telephone calls,
and through our service providers and distribution partners.
The second part,
which is for those visitors, users and customers of ours who are residents of
California, is a specific discussion of rights under the California Consumer
Privacy Act (“CCPA”).
This
Privacy Policy does not address, and we are not responsible for, the privacy,
information or other practices of any third party, including any third-party finance
companies, suppliers, manufacturers, web site operators, or any third party
operating any site to which our websites contain a link. By downloading,
accessing or using our websites or content on our websites, or using any
electronic application on a mobile phone, tablet or similar device to purchase
any Company product or seek third-party financing for any purchase from the
Company, or providing information to us in connection with any such transaction
or any of our websites, mobile applications or other sites or services, you
acknowledge that you have read and understood the terms and conditions of this
Privacy Policy.
Who
We Are
If
you provide personal data directly to our affiliates, distributors or
suppliers, the terms of their respective privacy policies will apply to such
disclosures. You should carefully review the privacy policies of the affiliate
partner, distributor or supplier prior to providing personal data to such third
parties.
Company Privacy Policy – Part 1
Collection
of your personal data
In
the course of our business, we collect and process personal data in different
ways. We may collect personal data you give us directly but we also collect
data from how you interact with our services, for example by using cookies on
this website. We may also receive personal data from third parties.
The
personal data we collect about you may include, but is not limited to: your
name, email address, postal address, phone number, billing information, survey
responses and other information you may provide about yourself to our site,
your IP address and web browser software.
You
can choose not to provide personal data to us, but in general some personal
data about you is required in order for you to receive relevant offerings from the
Company and its partners.
How
we use your personal data
We
use the personal data that we collect about you only for specific purposes.
This includes, but is not limited to offer our products and services to you, to
manage any purchase you have made with us (such as warranty services we may
provide you), including your access to and use of our website and to publish any
reviews, ratings and photos, communicate with you about your account and
experiences with us or use of our site and services, to respond to, or follow
up on, your comments and questions, and otherwise provide customer service,
notify you about changes to our terms or this Privacy Policy, ask you to leave
a review or take a survey, operate and improve our site and services,
personalize your experience on our site, measure interest in and improve our
site and services, notify you about promotions and special offers, to let you
partake in a prize drawing, competition or complete a survey, protect,
investigate and deter against fraudulent, unauthorized or illegal activity,
administer and protect our business and to resolve disputes or troubleshoot
problems.
We
will only use your personal data when the law allows us to. Most commonly, we
will use your personal data in the following circumstances:
Marketing
We
may call, text, email or send to you marketing messages with information about Company
deals and product news, offers and other special promotions that we believe
that you will find valuable, interesting or informative.
You
will receive marketing messages from us if you have given your consent, if you
have requested them, or if you purchased goods or services from us and you have
not opted out of receiving marketing messages.
If
you are no longer interested in receiving future marketing communications from the
Company, you have several choices for opting out, you may unsubscribe at any
time by following the directions and link included in each email marketing
message we send or by writing to us with your request (our contact information is
set forth further below in this Privacy Policy).
Please
note that, even if you opt out of receiving future marketing communications
from the Company, we will continue to send to contact you regarding your
purchases and regarding administrative and service-related information such as warranty
servicing and installation scheduling. We reserve the right to send you other non-marketing
communications, including service announcements, administrative messages, and
surveys relating either to your Company account, without offering you the
opportunity to opt out of receiving them.
With
whom we share your personal data
We
may store the personal data and submissions you make to the Company (your
"Content") and share it with our affiliates, distributors or
suppliers, and use it for promotional purposes. The Company may share your
personal data with other parties, including service providers who work on
behalf of us. If we sell or divest our business or any part of it, and your
personal data relates to such sold or divested part of our business, or if we
merge with another business, we will share your personal data with the new
owner of the business or our merger partner, respectively. If we are legally
obliged to do so, we will share personal data to protect our customers, the
site, as well as our company and our rights and property.
We
may also share or disclose personal data if we believe, at our sole discretion,
this to be necessary:
We
also may share aggregate or anonymous information with third parties, including
advertisers and investors. For example, we may tell our advertisers the number
of visitors our website receives or the most popular products we sell. This
information does not contain any personal data and is used to develop content
and services we hope you will find of interest.
How
long will we retain your personal data
We
will only retain your personal data for as long as necessary to fulfil the
purposes we collected it for, including for the purposes of satisfying any
legal, accounting, or reporting requirements.
To
determine the appropriate retention period for personal data, we consider the amount,
nature, and sensitivity of the personal data, the potential risk of harm from unauthorized
use or disclosure or your personal data, the purposes for which we process your
personal data and whether we can achieve those purposes through other means, and
the applicable legal requirements.
Cookies
and other web technologies
We
collection personal data via cookies and similar technologies.
"Cookies" are pieces of information that are stored by your web
browser on your computer's hard disk, for record-keeping purposes. Cookies contain basic information about your
Internet use, but they do not normally identify you personally. Your browser
sends these cookies back to us every time you revisit our web site, so it can
recognize your computer or mobile device and personalize and improve your site
experience. For instance, when we
use a cookie to identify you, you would not have to log in a password more than
once, thereby saving time while on our site. Cookies can also enable us to
track and target the interests of our users to enhance the experience on our
site. Usage of a cookie is in no way linked to any personally identifiable
information on our site.
By continuing to
use our websites, you consent to our use of cookies. You can find more
information about cookies in general, including how to see what cookies are
installed on your (mobile) device and how to manage and delete them on www.allaboutcookies.org and http://www.youronlinechoices.com/.
Please note that
if you choose to delete Company cookies, your access to some functionality and
areas of our website may be degraded or restricted.
How
we protect your personal data
We
seek to maintain the integrity and security of your personal data. We have
implemented and maintain appropriate physical, administrative, technical, and organizational
measures to protect the personal data you provide us against unauthorized or
unlawful access, use of disclosure, and against accidental loss, damage,
alteration or destruction.
We
seek to store your personal data in secure operating environments that are not
accessible to the general public, and to have security measures in place at our
physical facilities to protect against the loss, misuse or alteration of your
personal data by our employees or third parties.
However,
no data transmission over the internet or data storage environment can be
guaranteed to be 100% secure, so we cannot give an absolute assurance that the
personal data you provide to us will be secure at all times. The Company will
rely on you telling us if you experience any unusual events that may indicate a
breach in your information security. We will then seek to investigate whether
this was related to the data transmissions from or to the Company and let you
know what steps can be taken and have been taken to help rectify the problem.
Our site may
include links to third party sites, plug-ins and applications. If you access
other sites from the links provided on our site, the operators of these sites
may be able to collect or share information about you. This information will be
used in accordance with their privacy policy, which may be different from our
Privacy Policy. We do not control these third-party websites and recommend that
you review the privacy policies posted on these third-party websites in order
to fully understand their procedures for the collection, use and disclosure of
personal data.
Company Privacy Policy – Part 2
This second part of our Privacy Policy supplements the information
contained above and applies solely to visitors, users, and others who reside in
the State of California. We adopt this
notice to comply with the California Consumer Privacy Act of 2018 (“CCPA”) and
other California privacy laws. Any terms defined in the CCPA have the
same meaning when used in this notice.
As of January 1
2020, California law permits residents of California to request certain details
about how their personal information is shared with third-parties or affiliated
companies for direct marketing purposes.
In the first part of our Privacy Policy we explained how the Company collects, uses and seeks to safeguard the personal
data you provide to us on our websites, mobile applications, via email, texting
or telephone calls, and through our service providers and distribution
partners.
Under the CCPA,
we want to clarify to you that we collect information that identifies, relates to,
describes, references, is capable of being associated with, or could reasonably
be linked, directly or indirectly, with a particular consumer or device. This information is called “personal
information” under CCPA.
Personal
information does not include:
We obtain
certain categories of personal information (listed as A though K, below) from certain
sources:
In particular, here are examples of categories of personal information
from consumers, and we have noted which categories we have collected from
consumers within the last twelve (12) months:
Category |
Examples |
Collected |
A. Identifiers. |
A
real name, alias, postal address, unique personal identifier, online
identifier, Internet Protocol address, email address, account name, Social
Security number, driver's license number, passport number, or other similar
identifiers. |
YES |
B. Personal information categories listed in the
California Customer Records statute (Cal. Civ. Code § 1798.80(e)). |
A
name, signature, Social Security number, physical characteristics or
description, address, telephone number, passport number, driver's license or
state identification card number, insurance policy number, education,
employment, employment history, bank account number, credit card number,
debit card number, or any other financial information, medical information,
or health insurance information. Some personal information included in this
category may overlap with other categories. |
YES |
C. Protected classification characteristics under
California or federal law. |
Age
(40 years or older), race, color, ancestry, national origin, citizenship,
religion or creed, marital status, medical condition, physical or mental
disability, sex (including gender, gender identity, gender expression,
pregnancy or childbirth and related medical conditions), sexual orientation,
veteran or military status, genetic information (including familial genetic
information). |
YES |
D. Commercial information. |
Records
of personal property, products or services purchased, obtained, or
considered, or other purchasing or consuming histories or tendencies. |
YES |
E. Biometric information. |
Genetic,
physiological, behavioral, and biological characteristics, or activity
patterns used to extract a template or other identifier or identifying
information, such as, fingerprints, faceprints, and voiceprints, iris or
retina scans, keystroke, gait, or other physical patterns, and sleep, health,
or exercise data. |
NO |
F. Internet or other similar network activity. |
Browsing
history, search history, information on a consumer's interaction with a
website, application, or advertisement. |
YES |
G. Geolocation data. |
Physical
location or movements. |
NO |
H. Sensory data. |
Audio,
electronic, visual, thermal, olfactory, or similar information. |
NO |
I. Professional or employment-related information. |
Current
or past job history or performance evaluations. |
NO |
J. Non-public education information (per the Family
Educational Rights and Privacy Act (20 U.S.C. Section 1232g, 34 C.F.R. Part
99)). |
Education
records directly related to a student maintained by an educational institution
or party acting on its behalf, such as grades, transcripts, class lists,
student schedules, student identification codes, student financial
information, or student disciplinary records. |
NO |
K. Inferences drawn from other personal information. |
Profile
reflecting a person's preferences, characteristics, psychological trends,
predispositions, behavior, attitudes, intelligence, abilities, and aptitudes. |
NO |
We may
use or disclose the personal information we collect for one or more of the
following business purposes:
We will
not collect additional categories of personal information or use the personal
information we collected for materially different, unrelated, or incompatible
purposes without providing you notice.
Sharing
Personal Information under
CCPA
We may
disclose your personal information to a third party for a business
purpose. When we disclose personal information for a business purpose, we
enter a contract that describes the purpose and requires the recipient to both
keep that personal information confidential and not use it for any purpose
except performing the contract.
In the
preceding twelve (12) months, we have disclosed the following categories of
personal information for a business purpose (using the listed A though K categories
from above):
Category
A:
Identifiers.
Category
B:
California Customer Records personal information categories.
Category
C:
Protected classification characteristics under California or federal law.
Category
D: Commercial
information.
We
disclose your personal information for a business purpose to the following
categories of third parties:
In the
preceding twelve (12) months, we have not sold any personal information. “sold” means the disclosure of personal
information to a third-party for monetary or other valuable consideration. We do not consider personal information as
“sold” if, as discussed above, it was disclosed for
a business purpose to those individuals and companies
that were necessary to fulfill your transaction with us, such as to sell or install
our products and services to you.
Your
Rights and Choices under
CCPA
The CCPA
provides consumers (California residents) with specific rights regarding their
personal information. This section describes your CCPA rights and explains how
to exercise those rights.
Right
to Understand and Receive Your Specific Information
You have
the right to request that we disclose certain information to you about our
collection and use of your personal information over the past 12 months. Once
we receive and confirm your verifiable consumer request, we will disclose to
you:
Right
to Opt-Out of Sales of Your Specific Information
You
have the right to request to opt out of our sale of your personal information
to third-parties for their direct marketing purposes. This means that, if you
opt out, going forward, we will not share your information with such
third-parties to use for their purposes unless you later direct us to do so.
Right
to Delete Your Specific Information
You have
the right to request that we delete any of your personal information that we
collected from you and retained, subject to certain exceptions. Once we receive
and confirm your verifiable consumer request, we will delete (and direct our
service providers to delete) your personal information from our records, unless
an exception applies.
We may
deny your deletion request if retaining the information is necessary for us or
our service providers to:
Exercising
Your Rights
To
exercise your rights described above, please submit a verifiable consumer
request (which we explain below) to us by:
· Calling us at
Only you
or a person registered with the California Secretary of State that you authorize
to act on your behalf, may make a verifiable consumer request related to your
personal information. You may also make a verifiable consumer request on behalf
of your minor child.
You may
only make a verifiable consumer request for access or data portability twice
within a 12-month period. The verifiable consumer request must:
We cannot
respond to your request or provide you with personal information if we cannot
verify your identity or authority to make the request and confirm the personal
information relates to you. Making a verifiable consumer request does not
require you to create an account with us. We will only use personal
information provided in a verifiable consumer request to verify the requestor's
identity or authority to make the request.
Response
Timing and Format
We
endeavor to respond to a verifiable consumer request within 45 days of its
receipt. If we require more time (up to 90 days), we will inform you of
the reason and extension period in writing. If you have an account with
us, we will deliver our written response to that account. If you do not
have an account with us, we will deliver our written response by mail or
electronically, at your option. Any disclosures we provide will only
cover the 12-month period preceding the verifiable consumer request's
receipt. The response we provide will also explain the reasons we cannot
comply with a request, if applicable. For
example, we will not provide social security numbers, driver’s license numbers
or government issued identification numbers, financial account numbers,
passwords or security questions and answers, or any specific pieces of
information if the disclosure presents the possibility of unauthorized access
that could result in identity theft or fraud or unreasonable risk to data or
systems and network security.
For data
portability requests, we will select a format to provide your personal
information that is readily useable and should allow you to transmit the
information from one entity to another entity without hindrance.
We do not
charge a fee to process or respond to your verifiable consumer request unless
it is excessive, repetitive, or manifestly unfounded. If we determine
that the request warrants a fee, we will tell you why we made that decision and
provide you with a cost estimate before completing your request.
Non-Discrimination
We will
not discriminate against you for exercising any of your CCPA rights. Unless
permitted by the CCPA, we will not:
Changes
to Our Privacy Notice
We know that our
business will continue to evolve, and, as such, from time to time this Privacy
Policy may be reviewed and revised. The Company reserves the right to change
this Privacy Policy by posting the changes on its website. You can determine
when this Privacy Policy was last updated by reviewing the Last Updated legend stated at
the top of this Privacy Policy and any revisions will take effect upon posting.
We will notify our members of material changes to this Privacy Policy by either
sending a notice to the email address you provided to us or by placing a notice
on our website. We encourage you to check this Privacy Policy from time to time
to review the most current version.
Contact
Information
If you
have any questions or comments about this Privacy Policy, the ways in which we
collect and use your personal information, your choices and rights regarding
such use, or wish to exercise your rights under California law, please do not
hesitate to contact us at:
Renewal by
Andersen of Seattle
Attn: Privacy Officer
7433 5th Ave South
Seattle, WA 98108
Email: pp@rbawa.com
You also have the
right to lodge a complaint to the supervisory authority about the way we
process your personal data. We would, however, appreciate the chance to deal
with your concerns before you approach the supervisory authority, so please
contact us in the first instance.
If you contact us
by phone, the conversations may be recorded. You will be notified of these
recordings at the beginning of the call. We use these recordings to improve the
quality or compliance of our customer service, to verify the accuracy of the
information you provide, to ensure prevention of fraud and to train our teams.
We keep these recordings for as long as necessary, and then erase them. Your
personal data collected during a call is processed in accordance with the
provisions of this Privacy Policy.